FAQ

FREQUENTLY ASKED QUESTIONS

HOW CAN I CONTACT YOU?

We have 24/7 Live Chat on the website, or email qq88062428@gmail.com

HOW MUCH DOES DELIVERY COST?

 the shipping will be free.


WHAT PAYMENT METHODS DOES ansmartwatch.com ACCEPT?

Currently we accept Credit Card Payments and Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request!

Please contact us directly at qq88062428@gmail.com to arrange this.

IS IT SAFE TO PURCHASE ONLINE FROM ansmartwatch.com?

Absolutely!  We uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact qq88062428@gmail.com and we will contact you regarding an alternative method to place your order!


HOW CAN I CHANGE OR CANCEL MY ORDER?

If you need to make any changes to your order, please contact us at qq88062428@gmail.com within 8 hours of placing your order.  We will not be able to make any changes beyond that period.

WHAT IS YOUR RETURN POLICY?

We offer 14-days hassle-free return

The item/s must be in original condition with returns tag and hygiene seal remaining in place.  Item/s must not have been worn, washed or altered in any way.

Unfortunately, we cannot accept any returns that do not meet above requirements.

ansmartwatch.com offers a full refund 


HOW DO I REQUEST A RETURN?

Requesting a return has never been this easy!

We offer 14-days hassle-free return To initiate a return, simply email us at qq88062428@gmail.com using the e-mail address used to process your order within 14 days of receiving your parcel.

Once the items have been received, we will send your new piece/s out or you will receive your refund

We recommend using a registered post service to return goods, and keeping a record of the tracking details.


WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at qq88062428@gmail.com so we can urgently review the matter for you!